General Terms of Service (GTS)
These General Terms of Service (GTS) govern the contractual relationship between Studio di Naturopatia Ticino, managed by Elisabetta Vivante, and the patient regarding consultations in Traditional European Natural Medicine (MTE), conducted in person at Studio di Naturopatia Ticino or online.
By booking an appointment, the patient declares that they have read and accept the present General Terms of Service.
1. Data of the Professional
Professional
Elisabetta Vivante
Graduate in Naturopathy – Traditional European Natural Medicine (MTE), in the M7 Mentorship Program
Naturopathy Ticino Study Centre, Via Cantonale 27, 6928 Manno, Switzerland
Phone: +41 78 617 24 04, E-mail: info@studiodinaturopatiaticino.ch
Website: www.studiodinaturopatiaticino.ch
2. Object of the services
The Studio offers consultations and treatments within the framework of Traditional European Natural Medicine (MTE), aimed at promoting health, preventing disease, and supporting the body’s physiological self-regulatory capabilities.
Consultations represent a complementary approach and do not replace diagnosis, treatment, or medical monitoring.
If symptoms arise that require further diagnostic tests or urgent treatment, the patient will be asked to contact their own physician or the appropriate emergency services.
3. Type of consultations
Consultations can be carried out:
- at the Naturopathy Studio of Ticino;
- online, when appropriate.
The initial consultation includes a thorough medical history, the collection of health history, naturopathic evaluation, and the development of a personalized treatment plan.
Subsequent consultations are aimed at monitoring the clinical evolution and possibly adjusting the therapeutic course.
The duration of the consultations is agreed upon based on individual needs.
4. Booking of appointments
Appointments can be booked:
- by phone;
- by email;
- through the booking tools possibly made available by the Studio.
The appointment is considered confirmed after confirmation by the Professional.
5. Cancellation of appointments
Cancellations or requests for changes must be communicated at least 24 working hours in advance.
Cancellations communicated within that deadline do not involve any charge.
In the event of late cancellation or no-show, the Studio reserves the right to invoice up to 100% of the booked service, subject to proven cases of force majeure.
6. Delays
Any delays in the patient’s treatment may result in a reduction in the actual duration of the consultation without changing the scheduled fee.
For online consultations, the patient is required to verify in advance that the Internet connection and the device used are functioning properly.
If technical problems attributable to the patient prevent the counseling from taking place, the Studio may apply the provisions of the article regarding late cancellation.
If the technical problem is attributable to the Professional, an alternative solution will be agreed upon without additional costs.
7. Fees and payment methods
The services are invoiced according to the Tariff 590.
The current tariff schedule is available at the Studio.
Payment is due in accordance with the agreed terms or within the deadline indicated on the invoice.
They are accepted, subject to availability of the Studio:
- cash;
- electronic payments;
- bank transfer.
For online consultations, payment may be requested in advance.
8. Insurance reimbursement
The Studio is recognized by RME and ASCA.
The possible reimbursement of the services depends solely on the conditions provided by your supplementary insurance.
It is the responsibility of the patient to check in advance their insurance coverage with their own health insurance provider.
9. Nature of the performance
The consultations fall within the scope of European Traditional Natural Medicine (MTE) and complementary medicine.
The consultations:
- they do not constitute a medical diagnosis;
- they do not include pharmacological prescriptions;
- They do not replace medical examinations or treatments.
The patient undertakes to:
- communicate medical diagnoses, medications, supplements, and allergies;
- inform the Professional about pregnancy or other relevant conditions;
- Do not independently discontinue or modify prescribed medical therapies.
10. Therapeutic collaboration
The successful outcome of the therapeutic process requires active collaboration between the professional and the patient.
The patient undertakes to provide complete and truthful information and to communicate promptly any significant changes in their health status.
11. Limitation of liability
The Professional exercises their activity with diligence and according to the professional skills acquired.
No promise of healing or specific results is made.
Within the limits permitted by Swiss law, the Professional is not liable for the consequences arising from:
- incomplete or inaccurate information provided by the patient;
- failure to comply with therapeutic recommendations;
- autonomous suspension of medical therapies;
- Failure to consult the doctor when recommended.
12. Exceptional circumstances
In the event of sudden illness, injury or other events of force majeure duly documented, the Studio may derogate from these conditions by assessing the individual case.
13. Protection of personal data
The processing of personal and health data takes place in accordance with the new Federal Data Protection Act (nLPD).
The information is processed solely for the following purposes:
- clinics;
- administrative;
- accountants;
- tax authorities;
- provided for by law.
For more information, please refer to the Privacy Policy available at the Studio and on the website.
14. Electronic communications
With the patient’s consent, the Clinic may use telephone, SMS, WhatsApp and e-mail for organizational or therapeutic communication purposes.
The patient acknowledges that such tools may not guarantee complete encryption during all stages of transmission and that a residual risk remains for the confidentiality of the data.
15. Amendments to the General Conditions
The Studio reserves the right to modify or update these General Terms of Service.
The current version is the one available at the Studio and, where present, on the website.
16. Applicable law and competent jurisdiction
These General Conditions are governed by Swiss law.
The court of Lugano shall have jurisdiction for any dispute, subject to any mandatory provisions of Swiss law.